We’re sorry to hear about your frustration. However, we would like to clarify that your order was processed and shipped as expected. Unfortunately, delivery errors made by the shipping carrier are outside of our control. As outlined in our shipping policy, customers must file a claim directly with the carrier for lost or misdelivered packages. Directing you to the carrier is not a refusal to assist, but the proper process for resolving delivery issues. We understand your disappointment, but labeling our business a scam due to a carrier delivery error is unfair and misleading. We stand behind our products, our fulfillment process, and our clearly stated policies.
